ATC Heaven – Warranty, Refunds & Returns Policy
At ATC Heaven, we share your passion for classic ATCs and ATVs. We are committed to offering quality products, helpful service, and fast delivery so you can spend less time searching for parts and more time riding.
If something isn’t right with your order, this policy outlines your rights and how we handle returns, refunds, and warranties.
You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. Change of Mind Returns
We understand that sometimes you might order the wrong part or change your mind. We accept change of mind returns under the following conditions:
- Timeframe: You must contact us within 14 days of receiving your items.
- Condition: Items must be completely unused, undamaged, unaltered, and in their original packaging.
- Excluded Items: Electrical components, custom-made components, and clearanced or “Factory Second” items cannot be returned for a change of mind.
- Return Shipping: You are responsible for the cost of return shipping. We highly recommend using a tracked shipping service, as we cannot take responsibility for items lost or damaged in transit back to us.
- Restocking Fee: Change of mind returns may be subject to a 10% restocking fee to cover handling and processing costs. Original shipping fees are non-refundable.
2. Damaged or Incorrect Items
We take great care in packing your orders, but if an item arrives damaged or we sent you the wrong part, we will fix it immediately.
- Reporting Timeframe: Please inspect your order as soon as it arrives and notify us within 48 hours of delivery if there is an issue.
- Evidence: Email us at atcheaven@gmail.com with your order number, a brief description of the issue, and clear photos of the damaged or incorrect item(s) alongside the packaging.
- Resolution: If we confirm the item is incorrect or damaged in transit, we will provide a prepaid return label and organize a swift replacement or full refund at no extra cost to you.
3. Warranty Policy
Because we specialize in classic and vintage ATC/ATV components, parts must be handled and installed correctly.
- Warranty Period: Unless stated otherwise on the individual product description, new and remade parts are covered by a 3-month limited warranty against manufacturing defects from the date of purchase.
- What is Covered: Faults caused strictly by manufacturing or material defects.
- What is NOT Covered:
- Normal wear and tear.
- Parts used for racing, competitive events, or commercial purposes.
- Damage caused by incorrect installation, misuse, neglect, or alterations.
- “Factory Second” or heavily discounted clearance items clearly marked as sold “as-is.”
- Professional Installation Recommended: To make a warranty claim on mechanical or electrical engine components, we may require proof that the part was installed by a qualified motorcycle or ATV mechanic.
4. How to Initiate a Return or Claim
Please do not send items back to us without receiving prior authorization. Unauthorised returns will not be processed.
- Contact Us: Email us at atcheaven@gmail.com or WhatsApp at +61 0404 968 406.
- Provide Details: Include your full name, invoice/order number, the specific part name, and the reason for the return.
- Await Approval: We will review your request and send you the return instructions along with our Newcastle, NSW return address.
- Pack Securely: Safely pack the items to prevent damage during transport and include a copy of your order confirmation inside.
5. Refund Processing
Once your return is received at our Newcastle warehouse, it will be inspected by our team.
- We will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed back to your original method of payment (USD or AUD equivalent as per your checkout).
- Please allow 3 to 7 business days for the funds to clear into your account, depending on your financial institution.
Contact Details:
ATC Heaven
Newcastle, NSW, Australia
Email: atcheaven@gmail.com
WhatsApp: +61 0404 968 406
Policy last updated: October 2026